Privacy policy

 

At calpaktravel.shop, we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how calpaktravel.shop collects, uses, stores, shares, and protects personal information when you visit our website, place an order, create or use a customer account, contact us, subscribe to marketing communications, or otherwise interact with our online store.

This Privacy Policy applies to personal information processed in connection with calpaktravel.shop.

For privacy-related questions or requests, please contact:

Email: info@calpaktravel.shop

1. Who We Are

For the purposes of applicable UK data protection law, calpaktravel.shop is responsible for determining how and why personal information collected through our store is processed, except where another organisation independently determines its own purposes and means of processing.

Our ecommerce store operates using Shopify's technology and infrastructure.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

Identity and Contact Information

This may include:

• Your name;

• Email address;

• Telephone number where provided;

• Billing address;

• Delivery address;

• Customer account information;

• Other contact details you voluntarily provide.

Order and Transaction Information

This may include:

• Order number;

• Products purchased;

• Product selections;

• Purchase history;

• Order value;

• Delivery information;

• Transaction status;

• Returns;

• Refunds;

• Exchanges;

• Cancellation information.

Payment Information

Payment information may be collected and processed by Shopify and/or independent payment service providers.

Depending on your chosen payment method, this may include:

• Billing information;

• Payment card information;

• Payment account information;

• Transaction information;

• Fraud-prevention information.

We generally do not directly store complete payment card details.

Customer Account Information

Where customer account functionality is available, we may process:

• Account name;

• Email address;

• Saved delivery information;

• Order history;

• Account preferences;

• Account activity.

Website and Device Information

When you access calpaktravel.shop, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Device identifiers;

• Pages viewed;

• Website interactions;

• Referring website or source;

• Approximate location derived from technical information;

• Date and time of visits;

• Cookie identifiers;

• Similar technical information.

Customer Service Information

If you contact us, we may collect:

• Your name;

• Email address;

• Order number;

• Details of your enquiry;

• Correspondence with customer service;

• Complaint information;

• Return or refund information;

• Photographs or documents you voluntarily provide.

Marketing Information

Where applicable, we may collect:

• Marketing preferences;

• Newsletter subscription status;

• Consent choices;

• Interaction with promotional communications;

• Advertising-related information where permitted by law.

3. How We Collect Personal Information

We may collect personal information in several ways.

Information You Provide Directly

We may receive information when you:

• Place an order;

• Enter information during checkout;

• Create or use an account;

• Contact customer service;

• Request a return or refund;

• Submit a complaint;

• Subscribe to marketing;

• Complete a form;

• Otherwise communicate with us.

Information Collected Automatically

Certain technical information may be collected automatically through:

• Cookies;

• Pixels;

• Log files;

• Local storage;

• Similar technologies.

Information From Service Providers

We may receive information from organisations that help us provide our services, including:

• Shopify;

• Payment processors;

• Delivery and logistics providers;

• Analytics providers;

• Fraud-prevention services;

• Marketing providers;

• Customer service providers;

• Applications integrated with our store.

4. How We Use Personal Information

We may use personal information for the purposes described below.

Processing Orders

We use personal information to:

• Receive orders;

• Verify order information;

• Process payments;

• Confirm purchases;

• Prepare products for dispatch;

• Arrange delivery;

• Provide order updates;

• Provide tracking information.

Returns and Refunds

We may use personal information to:

• Process return requests;

• Review refund requests;

• Handle exchanges;

• Investigate damaged products;

• Resolve incorrect or missing-item issues;

• Process cancellations.

Customer Service

We may process information to:

• Respond to questions;

• Resolve complaints;

• Provide product information;

• Investigate delivery issues;

• Provide after-sales support;

• Communicate with customers.

Website Operation and Improvement

We may process information to:

• Maintain website functionality;

• Improve website performance;

• Analyse customer interactions;

• Diagnose technical problems;

• Improve products and services;

• Improve the shopping experience.

Security and Fraud Prevention

We may use information to:

• Protect customer accounts;

• Detect suspicious transactions;

• Prevent fraud;

• Investigate unauthorised activity;

• Protect our website;

• Protect customers and our business.

Marketing and Advertising

Where permitted by applicable law, we may use information to:

• Send promotional communications;

• Provide information about products or offers;

• Measure marketing performance;

• Understand customer engagement;

• Support advertising activities.

Where consent is legally required, such activities will be carried out only after appropriate consent has been obtained.

Legal and Regulatory Purposes

We may process personal information where necessary to:

• Comply with legal obligations;

• Maintain financial and transaction records;

• Respond to lawful requests;

• Prevent unlawful activity;

• Establish legal claims;

• Exercise legal rights;

• Defend legal claims.

5. Lawful Bases for Processing

We process personal information only where an appropriate lawful basis applies.

Depending on the circumstances, this may include:

Contract

We may process personal information where necessary to enter into or perform a contract with you.

For example, this may include:

• Processing your order;

• Receiving payment;

• Delivering products;

• Communicating about your purchase;

• Processing returns and refunds.

Legal Obligation

We may process information where necessary to comply with legal or regulatory obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and interests.

These purposes may include:

• Operating our store;

• Improving services;

• Protecting our website;

• Preventing fraud;

• Managing customer relationships;

• Defending legal claims.

Consent

Where appropriate, we may rely on your consent for activities such as:

• Certain marketing communications;

• Non-essential cookies;

• Certain analytics;

• Certain advertising activities.

Where processing relies on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Shopify

Our online store uses Shopify to provide ecommerce technology and infrastructure.

When you interact with our store, Shopify may process information necessary to provide services such as:

• Website hosting;

• Shopping cart functionality;

• Checkout;

• Order processing;

• Payment-related functionality;

• Security;

• Fraud prevention;

• Analytics;

• Customer account functionality;

• Other ecommerce services.

Depending on the Shopify services enabled on our store, Shopify may process information in accordance with its own applicable privacy terms and legal obligations.

7. Payment Processing

Payments may be processed through Shopify and/or independent payment providers.

Payment providers may process information such as:

• Name;

• Billing address;

• Payment details;

• Transaction information;

• Device information;

• Fraud-prevention information.

Payment providers operate under their own security and privacy practices.

For your security, please do not send the following information to us by email:

• Full credit or debit card numbers;

• Card security codes;

• Online banking passwords;

• Other confidential payment credentials.

8. Sharing Personal Information

We may share personal information where reasonably necessary to operate our store and provide services.

Recipients may include the following.

Shopify

Information may be processed through Shopify in connection with the operation of our ecommerce store.

Payment Providers

Information may be shared with payment processors, banks, card networks, PayPal, or other applicable payment providers to process transactions.

Delivery and Logistics Providers

We may provide relevant information to delivery companies, fulfilment providers, warehouses, and logistics partners.

This may include:

• Customer name;

• Delivery address;

• Contact information;

• Order details.

Technology Providers

Information may be processed by providers assisting with:

• Website functionality;

• Analytics;

• Customer service;

• Email communications;

• Security;

• Fraud prevention;

• Store applications and integrations.

Marketing and Advertising Providers

Where permitted, information may be processed by providers assisting with marketing, advertising, and measurement services.

Professional Advisers

Where reasonably necessary, information may be shared with:

• Accountants;

• Legal advisers;

• Insurers;

• Auditors;

• Other professional advisers.

Government and Public Authorities

Information may be disclosed where required or permitted by law, including to:

• Courts;

• Regulators;

• Law enforcement agencies;

• Tax authorities;

• Other competent authorities.

9. International Transfers

Some service providers may operate or process personal information outside the United Kingdom.

As a result, your information may be transferred to, stored in, or accessed from another country.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to ensure that an appropriate transfer mechanism is used.

Such mechanisms may include:

• UK adequacy regulations;

• Approved contractual safeguards;

• UK International Data Transfer Agreements;

• Approved UK Addenda;

• Other legally permitted transfer mechanisms.

You may contact info@calpaktravel.shop for further information about applicable safeguards.

10. Cookies and Similar Technologies

calpaktravel.shop may use cookies and similar technologies.

These technologies may help us:

• Operate essential website functions;

• Maintain shopping cart functionality;

• Provide checkout;

• Remember preferences;

• Maintain security;

• Prevent fraud;

• Analyse website performance;

• Understand customer interactions;

• Support marketing and advertising where permitted.

Some cookies may be necessary for the website to function properly.

Where consent is required for non-essential cookies or similar technologies, appropriate consent will be requested.

11. Cookie Preferences

Where cookie controls are available on our website, you may use them to manage relevant preferences.

You may also control cookies through your browser settings.

Please be aware that blocking essential or functional cookies may affect:

• Shopping cart functionality;

• Checkout;

• Account functionality;

• Website preferences;

• Other website features.

12. Marketing Communications

Where permitted by applicable law, we may send marketing communications relating to:

• Products;

• Promotions;

• Special offers;

• Store updates.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may unsubscribe at any time by:

• Using the unsubscribe option included in the communication; or

• Contacting info@calpaktravel.shop.

We may retain limited information necessary to record your opt-out preference.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is required or permitted by law.

Retention may be necessary for purposes including:

• Completing orders;

• Customer service;

• Transaction records;

• Returns and refunds;

• Accounting;

• Tax obligations;

• Fraud prevention;

• Resolving disputes;

• Legal claims;

• Regulatory compliance.

The appropriate retention period depends on factors such as:

• The type of information;

• The reason it was collected;

• Applicable legal requirements;

• Whether an account remains active;

• Whether a dispute or claim is ongoing.

When personal information is no longer reasonably required, we may securely delete or anonymise it.

14. Data Security

We use reasonable technical, organisational, and administrative measures designed to protect personal information from:

• Unauthorised access;

• Accidental loss;

• Misuse;

• Unauthorised disclosure;

• Alteration;

• Destruction.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect account credentials and passwords.

15. Your Data Protection Rights

Subject to applicable UK data protection law and any relevant exemptions, you may have several rights regarding your personal information.

Right of Access

You may request confirmation about whether we process personal information relating to you and request access to applicable information.

Right to Rectification

You may ask us to correct inaccurate information or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete personal information.

This right is not absolute, and we may retain information where there is a lawful reason to do so.

Right to Restriction

In certain circumstances, you may ask us to restrict the processing of your personal information.

Right to Data Portability

Where applicable, you may request certain information in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Right to Object

You may have the right to object to certain processing of your personal information where processing is based on legitimate interests.

You also have the right to object to the use of your personal information for direct marketing purposes.

Where you validly object to direct marketing, we will stop using your information for that purpose.

Rights Relating to Automated Decisions

Where applicable, you may have rights concerning decisions made solely through automated processing that produce legal or similarly significant effects.

16. How to Exercise Your Rights

To exercise an applicable data protection right, please contact:

Email: info@calpaktravel.shop

Please clearly describe your request and provide sufficient information for us to identify the relevant records.

We may request reasonable information to verify your identity before providing access to or changing personal information.

This helps protect your information against unauthorised access.

We will respond to valid requests within the timeframe required by applicable law.

17. Data Protection Complaints

If you believe that we have handled your personal information incorrectly, you may submit a data protection complaint directly to us.

Please contact:

Email: info@calpaktravel.shop

Please clearly indicate that your message concerns a data protection complaint and provide enough information for us to understand and investigate the issue.

We will:

• Provide an accessible way for you to raise a complaint;

• Acknowledge receipt of a data protection complaint within 30 days;

• Take appropriate steps to investigate the complaint;

• Make appropriate enquiries where necessary;

• Keep you appropriately informed about progress;

• Communicate the outcome without undue delay.

Where someone submits a complaint on your behalf, we may request reasonable evidence that they are authorised to act for you.

18. Complaints to the Information Commissioner's Office

You may also raise concerns about the handling of personal information with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

We encourage you to contact us first at:

info@calpaktravel.shop

so that we have an opportunity to investigate and resolve your concern.

Your right to raise a concern with the ICO is not affected by this Privacy Policy.

19. Children's Privacy

Our website is intended as a general ecommerce service and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such processing would be inappropriate or unlawful.

If you believe that a child has provided personal information to us improperly, please contact:

info@calpaktravel.shop

We will review the matter and take appropriate action where necessary.

20. Third-Party Websites

Our website may contain links to independent third-party websites or services.

We are not responsible for the privacy or security practices of independently operated third-party services.

When leaving calpaktravel.shop, we recommend reviewing the privacy notice of the relevant third party before providing personal information.

21. Customer Accounts

Where customer account functionality is available, account information may be processed to:

• Authenticate users;

• Display order history;

• Manage customer preferences;

• Support customer service;

• Improve account security.

You are responsible for maintaining the confidentiality of your account credentials.

Please contact us if you believe your account has been accessed without authorisation.

22. Fraud Prevention

We may process information reasonably necessary to identify, prevent, and investigate:

• Payment fraud;

• Account misuse;

• Suspicious orders;

• Unauthorised transactions;

• Other unlawful activity.

This may involve the use of Shopify, payment providers, fraud-prevention providers, or other appropriate services.

23. Legal Claims and Compliance

We may retain, use, or disclose personal information where reasonably necessary to:

• Establish legal claims;

• Exercise legal rights;

• Defend legal claims;

• Respond to legal proceedings;

• Comply with lawful regulatory requests;

• Meet statutory obligations.

24. Changes to Your Information

If your personal information changes or you believe information we hold is inaccurate, please contact:

info@calpaktravel.shop

Where appropriate, we will update or correct applicable records.

Customers may also be able to update certain information through account functionality where available.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices;

• Website functionality;

• Shopify services;

• Service providers;

• Data-processing activities;

• Applicable laws and regulations.

The current version will be published on calpaktravel.shop with an updated revision date where appropriate.

26. Related Policies

This Privacy Policy should be read together with other policies published on calpaktravel.shop, including:

• Terms of Service;

• Return and Refund Policy;

• Shipping Policy;

• Contact Us;

• Legal Notice.

27. Contact Us

If you have questions about:

• This Privacy Policy;

• Personal information;

• Your data protection rights;

• Cookies;

• Marketing preferences;

• A data protection complaint;

please contact:

calpaktravel.shop
Email: info@calpaktravel.shop

We will handle privacy enquiries and data protection requests in accordance with applicable UK data protection law.