Terms of service

 

Welcome to calpaktravel.shop.

These Terms of Service govern your access to and use of calpaktravel.shop, including your purchase of products and use of any services made available through our website.

Throughout these Terms, “we”, “us”, and “our” refer to calpaktravel.shop.

By visiting our website, placing an order, creating or using an account, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Legal Notice, and any other policies published on our website.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms is intended to exclude, restrict, or reduce any statutory rights that cannot lawfully be excluded under applicable UK consumer protection law.

1. About Our Store

calpaktravel.shop operates an online retail store through which customers can browse and purchase products.

Our ecommerce store uses Shopify's technology and infrastructure to provide online shopping functionality.

For customer service enquiries, please contact:

Email: info@calpaktravel.shop

2. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

• You have legal capacity to enter into a binding transaction;

• You will provide accurate and complete information;

• You will use the website only for lawful purposes;

• You are authorised to use any payment method submitted;

• You will comply with these Terms and applicable law.

If you are purchasing on behalf of another person or organisation, you confirm that you have appropriate authority to do so.

3. Personal and Lawful Use

Products purchased through calpaktravel.shop are intended for lawful use.

You must not use our website or services:

• For fraudulent purposes;

• To conduct unlawful activity;

• To misuse payment systems;

• To interfere with website security;

• To violate another person's rights;

• In any manner prohibited by applicable law.

We may take reasonable action where we suspect fraud, abuse, or unlawful activity.

4. Product Information

We make reasonable efforts to ensure that product information displayed on our website is clear and accurate.

Product information may include:

• Descriptions;

• Images;

• Dimensions;

• Sizes;

• Colours;

• Materials;

• Features;

• Specifications;

• Availability.

However, minor differences may occur.

For example, colours may appear differently depending on:

• Screen settings;

• Device type;

• Display quality;

• Lighting;

• Photography.

Nothing in this section limits your statutory rights where goods are faulty, misdescribed, or otherwise fail to comply with applicable legal requirements.

5. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve that product.

We may:

• Update product availability;

• Limit quantities;

• Discontinue products;

• Remove products from sale.

If a product becomes unavailable after you place an order and we cannot fulfil the affected item, we will provide an appropriate refund where payment has already been taken.

6. Prices

Product prices are displayed on our website and during checkout.

Prices may change from time to time before an order is placed.

The price applicable to your order will normally be the price displayed during the relevant checkout process, subject to correction of obvious errors and applicable law.

Any applicable charges will be displayed where relevant before you complete your order.

7. Pricing Errors

Although we make reasonable efforts to display accurate pricing, errors may occasionally occur.

If we identify an obvious pricing error before fulfilling an order, we may:

• Contact you regarding the correct price;

• Ask whether you wish to continue with the purchase;

• Cancel the affected item or order where appropriate.

If an order is cancelled after payment has been collected, the relevant amount will be refunded.

8. Placing an Order

When you submit an order through calpaktravel.shop, you are offering to purchase the selected products subject to these Terms.

After submitting an order, you may receive an electronic order acknowledgement.

An automated acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

9. Order Acceptance

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• Payment cannot be authorised;

• Payment verification fails;

• We reasonably suspect fraud;

• Delivery cannot reasonably be completed;

• There is an obvious pricing or product-information error;

• The order breaches these Terms;

• The transaction appears unlawful.

If payment has already been collected for an order that we cannot fulfil, we will provide the appropriate refund.

10. Order Confirmation

When an order is successfully accepted, relevant order information may be provided electronically.

Please review the information carefully.

You are responsible for checking:

• Products ordered;

• Quantity;

• Size or other options;

• Delivery address;

• Contact information;

• Email address.

If you identify an error, please contact us promptly:

info@calpaktravel.shop

We cannot guarantee that changes can be made after fulfilment or dispatch has begun.

11. Customer Information

You agree to provide accurate information when placing an order or using our services.

This may include:

• Your name;

• Email address;

• Delivery address;

• Billing information;

• Telephone number where requested;

• Product selections.

You are responsible for updating or correcting inaccurate information where appropriate.

12. Payment

Available payment methods will be displayed during checkout.

Payments may be processed through Shopify and/or independent payment service providers.

By submitting payment information, you confirm that:

• The information is accurate;

• You are authorised to use the payment method;

• You authorise the applicable payment to be processed.

An order may be delayed, declined, or cancelled if payment:

• Is declined;

• Cannot be verified;

• Is reversed;

• Appears unauthorised;

• Is identified as potentially fraudulent.

13. Payment Security

For your security, please do not send sensitive payment credentials to us by email.

This includes:

• Full credit or debit card numbers;

• Card security codes;

• Online banking passwords;

• Account passwords;

• Other confidential payment credentials.

Payment-related information may be handled by applicable payment providers according to their security and privacy practices.

14. Fraud Prevention

We may carry out reasonable security or fraud-prevention checks before fulfilling an order.

Where necessary, we may request additional information to verify:

• Identity;

• Payment authorisation;

• Billing information;

• Delivery information;

• Transaction legitimacy.

We may decline transactions that we reasonably believe are fraudulent, unauthorised, or unlawful.

Personal information used for fraud prevention will be handled in accordance with our Privacy Policy.

15. Free Standard Shipping

calpaktravel.shop offers FREE standard shipping on all orders.

Standard Shipping Cost: £0.00

Our estimated total delivery timeframe is:

15–20 calendar days from successful order confirmation.

More detailed information is available in our Shipping Policy.

16. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Customers are responsible for providing complete and accurate delivery information.

Delivery may occasionally be affected by:

• Carrier delays;

• Transport disruption;

• Severe weather;

• Public holidays;

• Customs procedures where applicable;

• Incorrect delivery information;

• Other circumstances outside our reasonable control.

Where a significant delivery issue occurs, we will handle the matter in accordance with our Shipping Policy and applicable law.

17. Delivery Address

Please check your delivery address carefully before submitting an order.

If you notice an error after placing an order, contact:

info@calpaktravel.shop

as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once processing or shipping has begun.

18. Delayed or Undelivered Orders

If your order does not arrive within the estimated delivery timeframe, please contact:

info@calpaktravel.shop

Please include:

• Your full name;

• Order number;

• Tracking information where available.

We will review the shipment and take appropriate steps.

Nothing in these Terms limits your statutory rights regarding delayed or undelivered goods.

19. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.

Our voluntary store return policy does not replace statutory consumer rights.

For assistance, contact:

info@calpaktravel.shop

20. Online Purchase Cancellations

Customers may have statutory cancellation rights for eligible online purchases.

Where applicable, these rights operate independently of any additional voluntary return period offered by calpaktravel.shop.

Our Return and Refund Policy provides further information about cancellation procedures.

Nothing in these Terms is intended to restrict mandatory cancellation rights.

21. Faulty, Damaged, or Misdescribed Goods

If a product is:

• Faulty;

• Damaged;

• Not as described;

• Not of satisfactory quality;

• Not fit for an applicable intended purpose;

please contact:

info@calpaktravel.shop

We will review the matter and provide an appropriate remedy where required by applicable consumer law.

Depending on the circumstances, a remedy may include:

• Refund;

• Repair;

• Replacement;

• Price reduction;

• Another legally appropriate resolution.

22. Exchanges

Where exchanges are available, they are subject to:

• Product eligibility;

• Stock availability;

• Our Return and Refund Policy.

If a direct exchange cannot be provided, you may need to return an eligible item and place a separate order.

23. Promotions and Discount Codes

From time to time, we may offer:

• Promotional prices;

• Discount codes;

• Sale offers;

• Limited-time promotions.

Unless otherwise stated:

• Discounts must be applied before checkout is completed;

• Offers may apply only to selected products;

• Offers may have an expiry date;

• Multiple promotions may not always be combined;

• Promotional benefits cannot normally be exchanged for cash.

We may prevent fraudulent, duplicated, or abusive use of promotions.

Nothing in promotional terms limits statutory rights.

24. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of:

• Passwords;

• Login credentials;

• Account access information.

Please notify us promptly if you believe your account has been accessed without permission.

We may temporarily restrict account access where reasonably necessary to:

• Protect the account;

• Prevent fraud;

• Investigate suspicious activity;

• Maintain website security.

25. Intellectual Property

Unless otherwise stated, original content made available through calpaktravel.shop, including:

• Website text;

• Graphics;

• Layouts;

• Original photographs;

• Original designs;

• Icons;

• Logos owned by us;

• Other original materials;

may be protected by applicable intellectual property law.

You may access our website for normal personal shopping purposes.

You must not, without appropriate permission:

• Reproduce substantial portions of protected content for commercial purposes;

• Republish our original content;

• Commercially exploit protected website material;

• Claim our original content as your own;

• Use protected content in a misleading way.

Third-party intellectual property remains the property of its respective owners.

26. Reviews, Feedback, and Submissions

If our website allows you to submit:

• Reviews;

• Comments;

• Feedback;

• Photographs;

• Suggestions;

• Other content;

you confirm that you have the right to provide that material.

Submitted content must not:

• Be knowingly false or misleading;

• Be unlawful;

• Infringe another person's rights;

• Contain malicious software;

• Contain unlawful threatening or abusive material.

We may moderate or remove content where reasonably necessary.

27. Prohibited Uses

You must not use calpaktravel.shop to:

• Commit fraud;

• Violate applicable law;

• Introduce viruses or malicious code;

• Attempt unauthorised system access;

• Interfere with security measures;

• Misuse payment systems;

• Collect information unlawfully;

• Impersonate another person;

• Infringe intellectual property rights;

• Disrupt normal website operation;

• Abuse promotional systems.

We may take reasonable action to protect customers, systems, and our website.

28. Third-Party Services

Our website may use third-party services for purposes including:

• Shopify ecommerce technology;

• Payments;

• Delivery;

• Analytics;

• Marketing;

• Fraud prevention;

• Customer support;

• Website applications.

Independent third-party services may have their own terms and privacy policies.

Nothing in this section reduces rights you have against us that cannot lawfully be excluded.

29. Third-Party Links

Our website may contain links to independent external websites.

These links may be provided for convenience or informational purposes.

We do not control independent third-party websites and are not responsible for their separate:

• Content;

• Security;

• Availability;

• Privacy practices;

• Terms.

You should review relevant third-party policies before interacting with external services.

30. Website Availability

We aim to keep our website reasonably available and functioning properly.

However, access may occasionally be interrupted due to:

• Maintenance;

• Software updates;

• Security updates;

• Technical problems;

• Hosting issues;

• Internet outages;

• Third-party service interruptions;

• Events outside our reasonable control.

We do not guarantee uninterrupted website availability.

31. Website Changes

We may update or change:

• Products;

• Product information;

• Website functionality;

• Policies;

• Promotions;

• Content;

• Features.

Changes will not unfairly remove rights that have already arisen under an accepted order.

32. Privacy and Personal Information

Our collection and use of personal information are governed by our Privacy Policy.

The Privacy Policy explains how information may be:

• Collected;

• Used;

• Stored;

• Shared;

• Protected.

For privacy-related enquiries, contact:

info@calpaktravel.shop

33. Disclaimer

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or rights that cannot lawfully be excluded.

Subject to mandatory rights, we do not guarantee that:

• The website will always operate without interruption;

• Every technical issue will be corrected immediately;

• The website will work identically on every device;

• Third-party services will always remain available.

Any disclaimer applies only to the maximum extent permitted by law.

34. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or restrict liability for:

• Fraud;

• Fraudulent misrepresentation;

• Mandatory statutory consumer rights;

• Death or personal injury where liability cannot lawfully be excluded;

• Any other matter for which liability cannot legally be excluded.

Where permitted by law, we are not responsible for losses that are not reasonably attributable to our breach or for matters for which we are not legally responsible.

35. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control to the extent permitted by applicable law.

These circumstances may include:

• Transport disruption;

• Carrier interruptions;

• Telecommunications failures;

• Serious weather events;

• Natural disasters;

• Government action;

• Industrial disruption involving third parties;

• Other exceptional circumstances beyond our reasonable control.

Where such circumstances affect an order, we will take reasonable steps to minimise disruption.

36. Suspension of Website Access

We may temporarily suspend or restrict website access where reasonably necessary for:

• Maintenance;

• Security;

• Fraud prevention;

• Technical improvements;

• Investigation of unlawful activity;

• Serious violations of these Terms.

Suspension of website access does not remove rights relating to existing accepted orders.

37. Statutory Consumer Rights

Nothing in these Terms excludes, restricts, or replaces rights available to consumers that cannot lawfully be excluded.

Where mandatory consumer law provides stronger protection than these Terms, the mandatory legal requirement will apply.

38. Complaints

If you are dissatisfied with:

• A product;

• An order;

• Delivery;

• A return;

• A refund;

• Customer service;

• Another aspect of our store;

please contact:

info@calpaktravel.shop

Please include your order number where applicable.

We will aim to review complaints fairly and provide an appropriate response.

39. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

40. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it.

A waiver relating to one matter does not automatically apply to another matter.

41. Governing Law

These Terms, use of calpaktravel.shop, and transactions made through our website are subject to applicable law.

Nothing in these Terms deprives UK consumers of mandatory protections available to them under applicable consumer law.

Nothing prevents a consumer from bringing a claim before a court that has jurisdiction under applicable law.

42. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Website functionality;

• Products or services;

• Business practices;

• Security requirements;

• Applicable legal requirements.

The current version will be published on calpaktravel.shop.

Updates will not unfairly remove rights that have already arisen under an existing accepted order.

43. Related Policies

These Terms should be read together with:

• About Us;

• Contact Us;

• Return and Refund Policy;

• Privacy Policy;

• Shipping Policy;

• Legal Notice.

If a store policy conflicts with a mandatory statutory consumer right, the statutory right will take priority.

44. Contact Information

For questions regarding:

• These Terms;

• Products;

• Orders;

• Payments;

• Shipping;

• Returns;

• Refunds;

• Website use;

• Complaints;

please contact:

calpaktravel.shop
Email: info@calpaktravel.shop

When contacting us regarding an existing order, please include your order number whenever possible.