Refund policy

 

At calpaktravel.shop, we want you to shop with confidence. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, cancellations, damaged items, defective products, and incorrect orders.

This Policy applies to purchases made directly through calpaktravel.shop.

Nothing in this Policy is intended to exclude, restrict, or reduce any statutory rights available to consumers under applicable UK consumer protection law.

1. 30-Day Return Policy

We offer a 30-day return period.

You may request a return within 30 calendar days of receiving your order.

To qualify for a standard return, the item should:

• Be in the same condition in which you received it;

• Be unused, unworn, unwashed, and unaltered;

• Include original tags and labels where applicable;

• Include accessories and original packaging where reasonably possible;

• Be accompanied by proof of purchase or sufficient order information.

Products that have been excessively used, washed, altered, stained, damaged after delivery, or otherwise handled beyond what is reasonably necessary to inspect them may not qualify for a change-of-mind return.

This does not affect your statutory rights where a product is faulty, damaged, misdescribed, or otherwise fails to comply with applicable consumer law.

2. How to Request a Return

Before sending any product back, please contact:

Email: info@calpaktravel.shop

Please provide:

• Your full name;

• Order number;

• Email address used when placing the order;

• Product you wish to return;

• Reason for the return.

If the product is damaged, defective, or incorrect, please include clear photographs where appropriate.

After reviewing your request, we will provide the appropriate return instructions.

Please do not send products back without first contacting us, as unauthorised returns may be difficult to identify and may delay processing.

3. UK Online Purchase Cancellation Rights

Customers purchasing goods online may have statutory cancellation rights under applicable UK consumer law.

For most eligible goods purchased online, consumers generally have the right to notify the seller that they wish to cancel within 14 days after receiving the goods.

After notifying us of a valid statutory cancellation, the goods should normally be returned within the period required by applicable law.

Our voluntary 30-day return policy provides additional time for eligible returns and does not reduce any statutory cancellation rights.

Certain categories of goods may be excluded from statutory cancellation rights where permitted by law.

4. Change-of-Mind Returns

If you change your mind, choose an incorrect size or colour, or decide that a product is no longer suitable, you may request a return within our 30-day return period.

The product must meet the eligibility requirements described in this Policy.

For returns made solely because of a change of mind, customers are generally responsible for the direct cost of returning the product unless applicable law requires otherwise.

We recommend using a tracked shipping service and retaining proof of postage until your return and refund have been completed.

5. Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, contact:

info@calpaktravel.shop

Please provide:

• Your order number;

• A description of the damage;

• Clear photographs of the product;

• Photographs of the packaging where relevant.

We will review the matter and provide an appropriate resolution in accordance with this Policy and applicable consumer law.

6. Defective Products

If you believe a product is defective, please contact us promptly at:

info@calpaktravel.shop

Please describe the fault and provide photographs or other relevant information where appropriate.

Where a product is confirmed to be faulty, we will provide an appropriate remedy as required by applicable law.

Depending on the circumstances, this may include:

• A refund;

• A replacement;

• A repair where appropriate;

• Another legally appropriate remedy.

7. Incorrect Products

If you receive a product different from the product ordered, please contact:

info@calpaktravel.shop

Please include:

• Your order number;

• Details of the item ordered;

• Details of the item received;

• Clear photographs where appropriate.

If we confirm that an incorrect item was supplied, we will provide appropriate return instructions and a suitable resolution.

8. Missing Items

If part of your order is missing, please first check whether your order has been divided into multiple shipments.

If you believe an item is genuinely missing, contact:

info@calpaktravel.shop

Please include your order number and identify the missing item.

We will review the order and shipment information.

9. Faulty or Misdescribed Goods

Under applicable UK consumer protection law, consumers have statutory rights where goods are:

• Faulty;

• Not of satisfactory quality;

• Not as described;

• Not fit for their intended purpose.

Nothing in this Policy limits those rights.

Where applicable, you may be entitled to a refund, repair, replacement, price reduction, or another remedy provided by law.

10. Non-Returnable Items

Certain products may not qualify for change-of-mind returns where permitted by applicable law.

These may include:

• Personalised or custom-made products;

• Products altered specifically at your request;

• Perishable goods;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Gift cards;

• Certain digital products after supply has begun where applicable legal conditions have been satisfied.

This section does not remove your statutory rights relating to faulty, defective, damaged, or misdescribed products.

If you are unsure whether your product is eligible for return, contact:

info@calpaktravel.shop

11. Sale and Promotional Items

Products purchased during a sale, promotion, or using a discount code are generally subject to the same return eligibility requirements as full-price products unless specific promotional terms lawfully state otherwise.

Your statutory rights relating to faulty or misdescribed goods are not reduced simply because a product was purchased at a discounted price.

12. Exchanges

If you would like a different size, colour, or product, please contact:

info@calpaktravel.shop

Exchange availability depends on current stock.

Where a direct exchange cannot be provided, you may return an eligible product for a refund and place a separate new order.

13. Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.

Where the return is caused by:

• A defective product;

• Damage before delivery;

• An incorrect product supplied by us;

• Another issue for which we are legally responsible;

we will handle applicable return costs in accordance with UK consumer law.

14. Return Packaging

Please package returned products securely to minimise the risk of damage during transit.

Where reasonably possible, please include:

• Original packaging;

• Tags;

• Accessories;

• Instructions;

• Other components supplied with the product.

We recommend obtaining proof of postage and using a tracked return method.

15. Responsibility for Returned Goods

When arranging a return independently, please ensure that the product is appropriately packaged and sent using a suitable shipping service.

Please retain your shipping receipt and tracking details until the return has been completed.

Your legal rights concerning return risk and responsibility remain unaffected.

16. Reduced Value of Returned Goods

Where permitted by law, we may make an appropriate deduction from a refund if a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning and that handling has reduced its value.

No deduction will be made where doing so would conflict with mandatory consumer rights.

17. Return Inspection

After receiving a returned product, we will review the return and inspect the item where appropriate.

We may assess:

• Product condition;

• Tags and packaging;

• Whether the correct item was returned;

• Whether the return qualifies under this Policy;

• Whether statutory rights apply.

We will notify you after the return has been reviewed.

18. Refund Method

Approved refunds will normally be issued to the original payment method used for the order unless another method is required or agreed in accordance with applicable law.

We do not normally issue cash refunds for online transactions originally paid using another payment method.

19. Refund Processing Time

Once a refund is approved, we will process it without unreasonable delay and within any timeframe required by applicable law.

After we issue a refund, your bank, card provider, PayPal, or other payment service provider may require additional processing time before the funds appear in your account.

Payment-provider processing times are outside our direct control.

20. Statutory Cancellation Refunds

Where you exercise a valid statutory cancellation right, refunds will be handled within the applicable legal timeframe.

For returned goods, the timing of a refund may depend on when we receive the goods back or receive acceptable evidence that they have been returned, as permitted by applicable law.

21. Original Shipping Charges

Where applicable law requires us to refund the original standard delivery charge following a valid statutory cancellation, we will do so.

Our standard shipping is provided free of charge where stated in our Shipping Policy.

If an optional delivery service costs more than our standard delivery method, any additional amount may not be refundable where permitted by law.

22. Late or Missing Refunds

If we have confirmed that a refund has been processed but you have not received it, please:

1. Check your bank or payment account;

2. Contact your card issuer or payment provider;

3. Allow any normal payment-processing period.

If the refund is still missing, contact:

info@calpaktravel.shop

Please include your order number.

23. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact:

info@calpaktravel.shop

as soon as possible.

We will make reasonable efforts to accommodate your request.

If the order has already entered fulfilment or shipping, we may be unable to stop the shipment.

In that situation, you may need to receive the product and follow the appropriate return procedure.

This does not affect statutory cancellation rights.

24. Order Changes

If you wish to change:

• Delivery information;

• Product selection;

• Size;

• Colour;

• Quantity;

please contact us promptly at:

info@calpaktravel.shop

We cannot guarantee that an order can be modified after processing or fulfilment has started.

25. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

If you discover an error after placing an order, contact us immediately.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after dispatch.

26. Refused Deliveries

Please do not intentionally refuse delivery as a substitute for following our return process unless instructed to do so by our customer support team.

If a parcel is refused and returned to sender, the available refund or reshipment options will be reviewed according to:

• The circumstances;

• This Policy;

• Our Shipping Policy;

• Applicable law.

27. Unclaimed Parcels

Where a carrier holds a parcel for collection, customers should follow the carrier's collection instructions.

If a parcel is not collected and is returned to sender, please contact:

info@calpaktravel.shop

We will review the available options.

28. Proof of Purchase

We may request reasonable evidence of purchase when handling a return, refund, replacement, or complaint.

Acceptable information may include:

• Order number;

• Order confirmation;

• Email address used for the purchase;

• Transaction information sufficient to locate the order.

29. Abuse of the Returns Process

We reserve the right to investigate return activity where we reasonably suspect:

• Fraud;

• Return of a different product;

• Deliberate product damage;

• Repeated abuse of promotional or returns systems;

• Other unlawful activity.

Any action taken will be reasonable, proportionate, and subject to applicable consumer law.

30. Your Statutory Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace rights that cannot legally be excluded under applicable UK consumer protection legislation.

Where statutory rights provide greater protection than our voluntary return policy, the statutory rights will apply.

31. Contact Us

For questions regarding:

• Returns;

• Refunds;

• Exchanges;

• Cancellations;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing items;

please contact:

calpaktravel.shop
Email: info@calpaktravel.shop

When contacting us regarding an existing order, please include your order number whenever possible.

We aim to review all return and refund enquiries fairly and promptly.