Shipping policy
Thank you for shopping with calpaktravel.shop.
We are committed to providing a clear, reliable, and straightforward delivery experience. This Shipping Policy explains our shipping charges, estimated delivery timeframe, order processing, tracking, delays, missing parcels, address issues, and other delivery-related matters.
This Shipping Policy applies to orders placed through calpaktravel.shop.
1. Free Standard Shipping
All orders placed through calpaktravel.shop qualify for FREE standard shipping.
Standard Shipping Cost: £0.00
There is no minimum order value required to qualify for our standard shipping service.
If an optional alternative or expedited shipping method is offered in the future, any additional charge will be clearly displayed during checkout before you complete your order.
2. Estimated Delivery Time
Our estimated total delivery timeframe is:
15–20 calendar days from successful order confirmation.
This timeframe includes normal order processing and transportation.
Delivery dates are estimates unless a specific delivery date has been expressly agreed.
We make reasonable efforts to deliver orders within the stated timeframe.
3. Order Processing
After your order has been successfully submitted and payment has been authorised, we will begin processing it.
Order processing may include:
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Payment verification;
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Order verification;
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Product preparation;
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Packaging;
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Dispatch preparation;
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Shipping documentation.
Normal processing time is included within our stated 15–20 calendar day estimated total delivery timeframe.
4. Order Confirmation
After placing an order, you should receive an order confirmation using the contact information supplied during checkout.
Please review your order carefully, including:
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Your name;
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Products ordered;
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Product options;
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Quantity;
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Delivery address;
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Email address.
If you notice an error, please contact us as soon as possible:
We cannot guarantee that changes can be made after fulfilment or dispatch has begun.
5. Shipping Confirmation
Once your order has been prepared for dispatch, you may receive a shipping confirmation.
Where tracking is available, the confirmation may include:
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Tracking number;
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Tracking link;
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Carrier information;
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Shipping status.
Tracking information may take some time to become active after dispatch.
6. Order Tracking
Where tracking information is provided, you can use it to monitor your parcel.
Tracking systems are operated by delivery providers and may occasionally experience:
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Delayed scans;
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Delayed updates;
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Temporary gaps in tracking;
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Estimated delivery-date changes.
A temporary lack of tracking activity does not necessarily mean that the parcel is not moving.
If you have concerns about your shipment, please contact:
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
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Recipient name;
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House or building number;
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Street name;
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Flat or unit number where applicable;
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Town or city;
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Postcode;
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Country;
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Relevant contact details.
If you notice an error after placing your order, contact us promptly.
8. Address Changes
To request a delivery-address change, contact:
as soon as possible.
We will make reasonable efforts to assist before dispatch.
However, once an order has entered fulfilment or shipping, changing the delivery address may no longer be possible.
9. Incorrect or Incomplete Addresses
An incorrect or incomplete address may result in:
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Delivery delays;
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Failed delivery;
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Return to sender;
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Additional carrier processing.
If your order is returned because of address information provided during checkout, please contact us.
Any reshipment or refund will be reviewed according to the circumstances, our applicable policies, and your statutory rights.
10. Delivery Attempts
Depending on the delivery provider, an unsuccessful delivery attempt may result in:
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Another delivery attempt;
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Delivery instructions being left;
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The parcel being taken to a collection location;
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Temporary carrier storage;
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Return to sender.
Please follow any instructions provided by the delivery carrier.
11. Delivery Delays
Although our estimated delivery timeframe is 15–20 calendar days, occasional delays may occur.
Possible causes include:
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Severe weather;
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Transport disruption;
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Carrier delays;
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Public holidays;
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High order volumes;
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Customs or border processing where applicable;
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Government restrictions;
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Incorrect delivery information;
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Other circumstances outside our reasonable control.
Where we become aware of a significant issue affecting an order, we will take reasonable steps to assist.
12. Orders Not Delivered Within 20 Days
If more than 20 calendar days have passed since successful order confirmation and your order has not arrived, please contact:
Please provide:
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Your full name;
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Order number;
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Email address used for the order;
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Tracking number where available.
We will review the available shipment information and take appropriate steps to investigate.
Nothing in this Policy limits any statutory rights relating to delayed or undelivered goods.
13. Lost Parcels
If your parcel appears to have been lost during transportation, please contact:
We may investigate the shipment with the relevant delivery provider.
Where a parcel is confirmed to have been lost before delivery, we will provide an appropriate resolution in accordance with applicable law and our store policies.
14. Parcel Marked Delivered but Not Received
If tracking shows your parcel as delivered but you cannot locate it, please:
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Check the delivery location;
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Check any designated safe place;
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Ask members of your household;
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Check with neighbours where appropriate;
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Review carrier notifications.
If you still cannot locate the parcel, contact:
Please include your order number and tracking information.
15. Damaged Deliveries
Please inspect your order after delivery.
If the product or parcel arrives damaged, contact us promptly:
Please provide:
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Order number;
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Description of the damage;
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Clear photographs of the product;
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Photographs of the packaging where appropriate.
We will review the matter in accordance with our Return and Refund Policy and applicable consumer rights.
16. Incorrect Items
If you receive an item different from the item you ordered, please contact:
Include your order number and clear photographs where appropriate.
Where an incorrect product has been supplied, we will provide an appropriate resolution.
17. Missing Items
Orders containing multiple products may sometimes be shipped separately.
If part of your order has arrived, please check:
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Shipping confirmation emails;
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Tracking information;
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Whether multiple tracking numbers were issued.
If you believe an item is genuinely missing, contact:
18. Split Shipments
We may occasionally divide an order into multiple shipments.
This means:
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Products from the same order may arrive separately;
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Parcels may arrive on different days;
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Separate tracking numbers may be provided.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
Standard shipping remains FREE.
19. Customs and Border Processing
Where a shipment crosses an international border, delivery may occasionally be affected by customs, border controls, or other governmental procedures.
These procedures may cause delays outside our reasonable control.
Any applicable tax, duty, or other charge will be handled in accordance with applicable law and the information presented during checkout.
20. Refused Deliveries
Please contact us before intentionally refusing delivery.
Refusing a parcel does not automatically replace the normal cancellation or return process.
If a parcel is refused and returned to sender, the available refund or reshipment options will be reviewed according to:
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The circumstances;
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Our Return and Refund Policy;
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This Shipping Policy;
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Applicable consumer law.
21. Unclaimed Parcels
Where a delivery provider leaves a parcel at a collection point, customers should follow the carrier's instructions.
If a parcel is not collected within the carrier's permitted period, it may be returned to sender.
If this occurs, please contact:
22. Order Changes
If you wish to change an order after it has been placed, contact:
We will make reasonable efforts to assist before fulfilment.
Once processing or dispatch has begun, changes to products, quantities, options, or delivery information may no longer be possible.
23. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible:
If fulfilment has not begun, we will make reasonable efforts to process your request.
If the order has already been dispatched, you may need to receive it and follow our Return and Refund Policy.
Nothing in this section limits statutory cancellation rights.
24. Returns
Returns are governed by our separate Return and Refund Policy.
Before returning a product, please contact:
Please follow the return instructions provided by our customer support team.
25. Return Addresses
Please do not return a product to an address found on:
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A parcel;
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Shipping label;
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Carrier document;
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Packaging;
unless our customer support team has specifically confirmed that it is the appropriate return destination.
Please contact us before returning any item.
26. Free Shipping and Return Costs
Our free standard shipping applies to the original delivery of qualifying orders.
Free Standard Shipping: £0.00
Free outbound shipping does not automatically mean that change-of-mind return shipping is paid by us.
Return shipping responsibilities are explained in our Return and Refund Policy and remain subject to applicable consumer law.
27. Events Outside Our Reasonable Control
Delivery may occasionally be affected by events that cannot reasonably be prevented or controlled.
Where such circumstances occur, we will take reasonable steps to minimise disruption and assist customers where appropriate.
Nothing in this section excludes or restricts rights that cannot legally be excluded.
28. UK Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or reduce mandatory consumer rights.
Where applicable law provides greater protection than this Policy, those statutory rights will apply.
29. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to:
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Delivery arrangements;
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Shipping providers;
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Website functionality;
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Operational practices;
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Applicable legal requirements.
The current version will be published on calpaktravel.shop.
Changes will not remove statutory rights that have already arisen under an existing accepted order.
30. Contact Us
For questions regarding:
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Shipping;
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Delivery;
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Tracking;
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Delayed orders;
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Missing parcels;
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Damaged deliveries;
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Incorrect products;
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Delivery addresses;
please contact:
calpaktravel.shop
Email: info@calpaktravel.shop
When contacting us regarding an existing order, please include your order number whenever possible.
Shipping Summary
Standard Shipping: FREE
Standard Shipping Cost: £0.00
Estimated Total Delivery Time: 15–20 calendar days from successful order confirmation
Customer Support: info@calpaktravel.shop
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